RMA Coordinator

Supermicro is seeking an RMA Coordinator to work closely with all related departments to meet priority on customers' requests on a daily basis. The position is responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.

Requirements

• Handling defective parts and dealing with vendors for RMA process
• Packaging and shipping coordination of incoming and outgoing power supplies
• Focusing on power supplies and related products for vendor return
• Physical inventory transfer within departments and inventory management
• Coordinating incoming and outgoing parts, and work to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working close with vendors for special parts request, FAR and feedback for urgent case
• Handle the day-to-day RMA Receiving activities
• Manage timely processing of RMAs to meet Service Agreements
• Maintain daily productivity / workflow reports and open issues
• Assist Customer Service with RMA Authorization processing as needed
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Review current processes on a regular basis and implement new processes as required

Benefits

• Comprehensive benefits package
• Bonus and equity award programs