IT Help Desk Specialist (On-Site)

At SuperOrdinary, we're seeking an experienced IT Helpdesk Specialist to join our team in Los Angeles and support employees across our organization. This role will serve as a senior technical resource for end user support, helping to deliver reliable, responsive, and high-quality IT experience for both onsite and distributed team members.

Requirements

• 5 or more years of experience in IT helpdesk, desktop support, or technical support roles
• Strong hands-on experience supporting Microsoft 365, Slack, and other workplace productivity tools
• Experience with device support, account administration, permissions management, onboarding, and offboarding processes
• Excellent troubleshooting and problem-solving skills with the ability to manage multiple priorities effectively
• Strong written and verbal communication skills with the ability to support both technical and nontechnical users

Benefits

• Competitive salary
• Health insurance
• 401k Matching
• Generous Paid Time Off
• Relocation Assistance