Seasonal Dispatch Specialist

The Dispatch Specialist will address inquiries, resolve issues, and manage orders from customers while working remotely. The role requires customer service and dispatch experience.

Requirements

• Handle all customer communications (phone, email, chat)
• Enter service jobs into the client software based on incoming requests.
• Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.
• Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.
• Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.
• Bill service invoices correctly, verifying item numbers, quantities, and van stock.
• Review technicians' regional schedules to ensure completeness and reschedule leftover calls as needed.
• Document all customer, technician, territory rep, and FSM interactions in the ERP and FSM systems in a timely, detailed manner.
• Keep management informed with accurate, real-time updates to ensure high levels of customer satisfaction.
• Assist in scheduling, coordinating, and following up on prescheduled maintenance and calibration service requests.
• Maintain a positive, professional demeanor at all times and lead by example.

Benefits

• Competitive Salary: $3.705.000 COP.
• Schedule: Monday through Friday (within the specified availability).
• Monthly Completion Bonus