(fluent English) Account Manager (Global)

Join SupportYourApp as an Account Manager and take ownership of key client relationships, working closely with the leadership team and managing complex client expectations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments.

Requirements

• Fluency in English (C1–C2)
• 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
• Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents
• Excellent communication, presentation, negotiation, and conflict-resolution skills
• Strong analytical and problem-solving mindset with a strategic approach to account growth
• Ability to negotiate effectively and confidently defend the company's interests while maintaining a professional and customer-focused approach
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
• Passion for people, technology, and continuous improvement

Benefits

• Services during business hours
• Cooperation fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements