Helpdesk Analyst
Surbana Jurong GroupMandaluyong, Philippines
Posted November 11, 2024
Full Time
About the Company
Surbana Jurong is a company that puts talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively.
Job Description
The Helpdesk Analyst will provide quality front line application support to the SJgroup business for extended operating hours, assist in coaching and mentoring Associate Help Desk Analysts, and respond to telephone calls, personal requests and emails requesting help.
Requirements
- Bachelor's/College Degree in IT related field
- Minimum 5 years' of relevant experience in a technical support environment
- Excellent communication skills on the telephone and via email
- Strong Customer service experience and/or focus
- Excellent problem analysis and resolution skills
- Good working knowledge of Active Directory, Exchange and Office 365
- Experience with ERP systems such as Epicor or SAP would be desirable