Premium Service Engineer

The Premium Service Engineer will provide expert level support services for SUSE products in select customer accounts, building strong relationships with assigned customers and providing personalized support and services in both a proactive and reactive manner.

Requirements

• Bachelor's degree in computer science, Information Systems, or related field
• 3 to 5 years of IT, Services, Consulting, or Support experience
• A strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous issues and projects
• Flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework
• The ability to adapt/learn new products/technologies that your customer may need assistance with relating to your position at SUSE
• Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution
• Able to influence both internal and external stakeholders
• The ability to work seamlessly across organizations
• In-depth understanding about Linux OS (various components, such as Kernel, File system, Network stack, etc.)
• Hands-on experience with major Linux Distros (RedHat/CentOS, SUSE Linux Enterprise Server, etc.)
• Ability to troubleshoot network, file system and kernel level issues
• Experience automating installations using products like AutoYaST or KickStart
• Experience with configuration management tools like Salt, Ansible, or similar

Benefits

• Flexible work arrangements
• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Competitive salary and benefits package
• The freedom to be yourself and work in a global community of unique individuals