(Sr.) Service Engineer
Super Micro ComputerRiyadh, Riyadh Region, Saudi Arabia
Posted September 29, 2025
Full Time
About the Company
Super Micro Computer, Inc., with over three decades of leadership, specializes in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions. Offering customizable, efficient, and sustainable IT products including liquid-cooling technology, the company pioneers Building Block Solutions® and Green Computing servers, setting new performance and environmental standards.
Job Description
Supermicro is seeking an experienced Service Engineer to join their Global Service Team in Saudi Arabia, Riyadh. The role involves post-sales support for servers and systems, including field troubleshooting, maintenance, and repairs at customer sites. The ideal candidate will have a strong background in server and enterprise hardware support and exceptional diagnostic skills.
Requirements
- Perform advanced diagnostics, troubleshooting, and repair of Supermicro servers and systems.
- Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
- Provide Level 2 support to channel partners, including resellers and distributors.
- Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
- Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
- Conduct lab-based simulations and tests to replicate and resolve field issues.
- Maintain flexibility for shift work, weekends, and holidays
- Full professional proficiency in English
