Quality Director

We are seeking an organized and goal-oriented Quality Director to join our team. The ideal candidate will have experience in managing Quality standards for large contact center operations and a proven track record of achieving Quality Metric Targets.

Requirements

• Lead the team to manage quality to meet or exceed Quality SLAs for programs
• Strengthen relationships with stakeholders
• Engage the team to ensure employee satisfaction and build a positive working atmosphere
• Be the expert on Quality procedures and manage resources effectively
• Keep Sutherland aligned with QMS and compliance requirements
• Impact the bottom line by reviewing performance and creating action plans
• Improve workflow by driving continuous improvement initiatives
• Enable and guide team members through classroom and on-the-job training

Benefits

• Confidentiality according to EEO guidelines