Quality Director
SutherlandManila, Philippines
Posted March 10, 2026
Full Time
About the Company
Sutherland is a global leader in business and digital transformation, offering a wide range of services including IT, technology, healthcare, banking, insurance, travel, telecom, and more. With over 200 patented inventions across AI and other critical technologies, Sutherland drives digital transformation through advanced products and platforms, delivering measurable results to iconic brands worldwide. The company's unique value proposition lies in its seamless 'as a service' model, combining human expertise with artificial intelligence for transformative outcomes.
Job Description
We are seeking an organized and goal-oriented Quality Director to join our team. The ideal candidate will have experience in managing Quality standards for large contact center operations and a proven track record of achieving Quality Metric Targets.
Requirements
- Lead the team to manage quality to meet or exceed Quality SLAs for programs
- Strengthen relationships with stakeholders
- Engage the team to ensure employee satisfaction and build a positive working atmosphere
- Be the expert on Quality procedures and manage resources effectively
- Keep Sutherland aligned with QMS and compliance requirements
- Impact the bottom line by reviewing performance and creating action plans
- Improve workflow by driving continuous improvement initiatives
- Enable and guide team members through classroom and on-the-job training
Benefits
- Confidentiality according to EEO guidelines
