Remote Flight Reservationist

As a Remote Flight Reservationist at SVH Travel Company, you will be responsible for managing flight reservations and ensuring a smooth booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach.

Requirements

• Flight Booking: Assist clients in booking flights by researching and recommending the best options based on their preferences, budget, and travel requirements.
• Reservation Management: Manage flight reservations accurately and efficiently, including booking tickets, confirming availability, and processing payments.
• Client Communication: Interact with clients via phone, email, and chat to address inquiries, provide flight options, and assist with booking changes or modifications.
• Flight Information: Stay informed about flight schedules, routes, and airline policies to provide up-to-date information and guidance to clients.
• Customer Service: Provide exceptional customer service by resolving issues, handling complaints, and ensuring client satisfaction throughout the reservation process.
• Sales Support: Promote additional services such as travel insurance, seat upgrades, and airport transfers to enhance the client experience and drive sales revenue.
• Collaboration: Coordinate with internal teams, including travel advisors and airline partners, to ensure seamless communication and service delivery to clients.
• Adherence to Regulations: Follow industry regulations, airline policies, and company procedures while processing flight reservations and handling client information.

Benefits

• Competitive salary with performance-based incentives.
• Remote work flexibility, allowing for a comfortable and convenient work environment.
• Opportunities for career growth and advancement within a reputable travel company.
• Access to exclusive travel discounts and perks.
• Comprehensive training and support to excel in the role.
• Health insurance coverage and other benefits package.