Customer Success Manager (m/w/d)
SW Studios GmbHSW Studios GmbH Hannover
Posted March 12, 2026
Full Time
About the Company
SW Studios GmbH is a fast-growing fashion company based in Germany, known for its luxury clothing brand Eightyfive and commercially successful brand Burocs. The company operates four physical stores across major cities, offering an exclusive lifestyle experience and direct customer interaction. SW Studios prides itself on innovation, creativity, and a strong focus on product and customer satisfaction, providing a dynamic environment for motivated professionals to drive the industry forward.
Job Description
Manage customers through various channels, process inquiries, and improve customer experience in the online shop, while collaborating with logistics, marketing, and e-commerce teams.
Requirements
- Commercial education or degree in economics, e-commerce, or marketing
- Experience in customer service, customer support, or customer success
- Interest in e-commerce and fashion
- Good knowledge of German and English
