Sr. Client Success Manager

Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections).

Requirements

• 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
• Ability to think like and speak the language of brands and customer insights teams
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
• Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
• An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
• Excellent attention to detail and quantitative reasoning skills
• Excellent project management: able to self-manage and prioritize
• Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

Benefits

• 100% Medical, Dental & Vision Plans
• Starting base salary range of $120-$150K depending on previous experience, not including a variable comp component
• Generous PTO
• Equity options
• 401k, FSA
• Ongoing professional development stipend