IT Intern (Service Desk)

SWBC is seeking a motivated college intern to gain exposure to and develop critical IT support skills in a real-world Service Desk environment.

Requirements

• High School Diploma or equivalent
• Currently pursuing a degree or coursework in Information Technology, Computer Science, MIS, Cybersecurity, or a related field
• Expected graduation date of December 2026 or later
• Strong written and verbal communication skills, including comfort speaking on the phone and explaining steps clearly
• Strong organization and follow-through skills, including the ability to track multiple requests/tickets
• Strong problem-solving mindset (curious, patient, persistent) with a desire to learn in a fast-paced support environment
• Ability to maintain professionalism and a customer-focused approach while learning new processes and tools
• Interest in an IT support or broader technology career path
• Any exposure to customer service (retail, food service, campus jobs, volunteer work, clubs)
• Basic familiarity with Windows 10/11 and everyday troubleshooting (restarts, settings, updates)
• Familiarity with Microsoft 365 apps such as Outlook, Teams, Word, and Excel
• Familiarity with ticketing systems (e.g., ServiceNow) or willingness to learn quickly
• Exposure to common IT terminology (e.g., VPN, MFA, password reset, network, printer drivers)
• Familiarity with Active Directory concepts (accounts, groups, password resets)
• Ability to sit for extended periods while learning phone and remote support workflows
• Ability to lift up to 20 lbs

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program