Senior IT Support Specialist
SwileSão Paulo, Brazil
Posted March 27, 2026
Full Time
About the Company
Swile is dedicated to enhancing workplace fulfillment by providing innovative solutions for employee benefits and team cohesion. Their core offerings include the Swile Card, a versatile smartcard that integrates meal, gift, and mobility vouchers; the Swile App, which fosters team connection through emojis and collaborative features; and Insights, a gamified survey tool that analyzes team engagement to drive positive change. Together, these products simplify benefit management and strengthen workplace relationships.
Job Description
The IT team is looking for a Senior IT Support Specialist to maintain the best user experience for Swilers in Brazil, manage the budget, and collaborate with managers to provide IT services and support.
Requirements
- handle support Level 1 and 2 for all Brazilian tickets
- management of tickets
- maintain and update hardware inventory
- create and update support procedure documentation
- regularly perform root cause analysis
- prepare and animate IT onboardings and offboardings
- ensure training of users
- maintain IT equipment
- deliver on the IT roadmap and on various IT projects
- contribute on the continuous improvement
