Field Service Planner (m/w/d)

As a Field Service Planner at Syntegon Technology GmbH, you will coordinate the deployment of qualified service technicians, take over technical consulting, and support customers through the hotline. You will work closely with Engineering and the factory to ensure optimal utilization and support of our service technicians. You will also be responsible for coordination of service technician deployment planning, support for briefings, provision of technical documentation, and technical consulting of service colleagues. Additionally, you will optimize technician utilization, organize internal and external training, and support customers through the hotline.

Requirements

• Technical background in electrical engineering or mechanical engineering
• Experience as a service technician is an asset
• Understanding of the challenges in coordinating a traveling workforce and empathy for the needs of technicians in the field
• Safe handling of SAP and MS Office (especially Excel for service plans and utilization dashboards)
• Structured and organized work style with high accuracy and reliable follow-up
• Strong planning and organizational skills to set priorities and respond confidently to short-term changes
• Familiarity with CMMS/Field-Service-Management solutions (e.g., SAP FSM) and capacity planning concepts
• Fluent business English; knowledge of additional European languages is an asset

Benefits

• Attractive working conditions
• Above-average salary
• Success bonus
• Vacation and Christmas pay
• Other tariff components due to the affiliation with the Metal and Electrical Industry Tarif of Baden-Württemberg
• Flexible, individual working time arrangement with a 35-hour week in shift work with the possibility of mobile work
• Various working time models
• Childcare
• Flexible mobile work
• Company-sponsored occupational pension
• Employee benefits within the framework of corporate benefits
• Intensive further training
• Comprehensive health management
• High-quality digital onboarding