Service Desk Analyst

Join Sysco LABS as a Service Desk Analyst and provide level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support, and manage non-critical single user escalation requests.

Requirements

• 4 years of university or equivalent experience
• General knowledge of IT technologies, cloud architecture and supporting tools
• IT Service Management (ITSMv3) or ITIL Certification
• Experience with ServiceNow ITSM usage and workflows
• Exceptional customer support and interpersonal skills
• Excellent written and verbal communication (with a focus on listening)
• Strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions
• Proficient with Microsoft Office365 tools
• Bilingual – English and French/Spanish a plus
• AWS certifications a plus but not required
• Microsoft Certified Systems Engineer (MSCE) Certification a plus but not required

Benefits

• US dollar-linked compensation
• Performance-based annual bonus
• Performance rewards and recognition
• Agile Benefits - special allowances for Health, Wellness & Academic purposes
• Paid birthday leave
• Team engagement allowance
• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
• Overseas travel opportunities and exposure to client environments
• Hybrid work arrangement