Líder Mesa de Ayuda Colombia - Help Desk (Remoto para Puerto Rico)
T-mapp JobsBogota, Bogota, Capital District, Colombia
Posted January 5, 2026
Full Time
About the Company
Technology consulting firm located in Puerto Rico, serving clients from all industries and all sizes.
Job Description
Help Desk Leader position at a technology consulting firm in Puerto Rico, serving clients from various industries and sizes. The role involves leading the management of e-tickets, help desk ticket system, and service delivery process, as well as developing and managing support documentation.
Requirements
- Lead the management of e-tickets (internal and external clients)
- Manage the help desk ticket system
- Responsible for the management and supervision of the service delivery process
- Administer the responsibility of the help desk
- Develop and manage internal and external support documentation