Profesional de experiencia al cliente
T-mapp JobsBogota, Bogota, Capital District, Colombia
Posted January 13, 2026
Contract / Temporary
About the Company
T‑mapp is a leading executive search and recruitment firm recognized among the top seven for senior management and director-level placements, and among the top ten for mid‑level management recruiting. The company specializes in attracting high‑caliber leaders for corporate boards, executive teams, and senior operational roles across diverse industries. Leveraging deep market insights, a robust network, and data‑driven sourcing, T‑mapp delivers tailored talent solutions that align with clients’ strategic objectives. Its reputation for precision, confidentiality, and a client‑centric approach distinguishes it in the competitive executive search landscape.
Job Description
Promote and strengthen an organizational culture centered on the customer through the design and implementation of strategic Customer Experience (CX) initiatives.
Requirements
- Manage the Voice of the Customer (VoC) and multi-channel feedback
- Monitor and analyze key experience indicators such as NPS, CSAT, CES, and others
- Map and analyze the Customer Journey
- Promote and consolidate an organizational culture centered on the customer