Franchise Compliance Controller

We are looking for a highly talented Franchise Compliance Controller to join our team in Cape Town. The successful candidate will monitor and report on franchise and driver performance and operational compliance, and assist in the continued improvement of SOP's across the delivery network.

Requirements

• Monitor and report on franchise and driver performance and operational compliance
• Train and inform SOP's at a franchise level
• Assist in the continued improvement of SOP's for across the delivery network
• Maintain service levels of franchises according Service Level Agreements
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI's)
• Manage and work to improve weekly KPI's at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region, as well as to allocated regional branches as required
• Address key branch tracking metrics in regional driver growth with the franchise management teams
• Address key branch tracking metrics in regional performance management with the franchise management teams
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams

Benefits

• Market related, Total Remuneration Package
• Great work environment
• Promise that you won’t be bored as long as you are prepared for a challenge and want to build something great