We are looking for a Senior Business Analyst to lead the creation and implementation of automation solutions to optimize Takeda’s ITOM processes using ServiceNow capabilities. As a Business Analyst, you will bridge the gap between ITOM technical teams and stakeholders to streamline service delivery, boost productivity, and align process improvements with Takeda’s organizational goals.
Requirements
- Collaborate with business stakeholders to understand ITOM-related goals, challenges, and processes.
- Document and translate business requirements into functional specifications for the technical team.
- Understand ITOM modules like Discovery, Service Mapping, Event Management, and Cloud Management to align their functionality with business operations.
- Propose solutions that optimize IT operations and enhance service visibility.
- Analyse data to identify system gaps and user needs, providing prioritized recommendations to enhance functionality, user experience, and request fulfilment efficiency.
- Maintain detailed documentation of requirements, workflows, configurations, and lessons learned to support scalability and drive continuous improvement.
- Provide strategic guidance and partner with development teams to architect and optimize ITOM modules, workflows, and integrations -emphasizing automation, usability, and performance at scale.
- Identify opportunities to introduce automation using ITOM tools.
- Work closely with architects and developers to design solutions for data collection, service visibility, and automation workflows.
- Develop business process requirements, user stories, and test scenarios.
- Manage the system implementation lifecycle including installation, configuration, deployment, and release ensuring adherence to Takeda’s SDLC toolset, as well as timely and high-quality delivery.
- Collaborate across IT teams to achieve workflow optimization and integration, ensuring seamless connectivity between ServiceNow and third-party systems.
- Drive the implementation of AI and automation solutions to transform workflows and business processes, delivering significant gains in operational efficiency and accelerating service delivery.
- Partner with service operations and support teams to troubleshoot system issues, ensuring adherence to ServiceNow best practices, Takeda-defined standards, Agile methodologies, and organizational policies.
- Deliver demos, solutions, and strategic recommendations to stakeholders, facilitating informed decision-making and fostering continuous innovation.
- Mentor and guide business analyst members, fostering career growth and skill development.
- Ensure ITOM modules function as intended and provide expected outcomes (e.g., accurate Discovery data, service mappings).
- Ensure ITOM solutions integrate seamlessly with ITSM and other organizational tools.
- Promote adherence to standards and best practices for the CMDB and ITOM processes.
- Generate reports and dashboards to provide insights into service health, asset visibility, and operational efficiency.
- Facilitate training sessions for business-users to navigate and utilize ITOM tools effectively.
- Stay updated on ServiceNow advancements, incorporating new features into solutions.
- Demonstrate strong awareness and application of SAFe Agile methodology, actively participating in PI planning, sprint events, backlog refinement, and continuous improvement activities within cross-functional pods.
Benefits
- Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Health & Wellness programs including annual health screening, weekly health sessions for employees.
- Employee Assistance Program
- 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves
- Broad Variety of Learning Platforms
- Diversity, Equity, and Inclusion Programs
- No Meeting Days
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
