Service Desk Analyst

We are seeking a customer-focused and technically capable Service Desk Analyst to join our clients IT team. This role is the first point of contact for internal and/or external users, providing timely and effective support across a range of systems, applications, and devices.

Requirements

• 1–3+ years experience in a Service Desk or IT Support role
• Experience working with Microsoft environments (O365, Windows 10/11, Active Directory)
• Familiarity with ticketing systems and ITIL-based processes
• Basic networking knowledge (VPN, DNS, DHCP)
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• A customer-first mindset with a calm and professional approach

Benefits

• Supportive and collaborative team environment
• Opportunities for professional development and certification
• Exposure to a variety of technologies
• Competitive salary and benefits package