Travel Reservations Supervisor / Ticketing Supervisor

We're looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.

Requirements

• At least 4 years of similar working experience in a fast-paced customer support environment
• Excellent interpersonal and leadership skills
• Fluent/Native level in English
• A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
• Experience working with demanding targets and tight deadlines
• Results-driven approach to problem-solving
• Process-oriented analytical thinking with the ability to extract information from data
• High level of GDS knowledge (Amedeus mandatory requirement)
• Self-motivated, tactful, creative and strategic thinker.

Benefits

• The opportunity to work in a highly paced environment
• Hybrid employment model
• Excellent salary
• Bonus performance scheme