Competitive Intelligence Senior Manager
Talkdesk 2Utah, United States
Posted May 11, 2026
120000 - 148000 USD
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.
Job Description
We are looking for an experienced product storyteller and competitive strategist to lead Talkdesk’s Go-to-Market Strategy & Operations function. In this role, you will be responsible for Competitive Intelligence, Market Insights, Pricing, Naming, Strategic Alliances, and PMM Operations.
Requirements
- Manage and execute on a comprehensive competitive intelligence program
- Anticipate market shifts and proactively develop defensive and offensive strategies
- Gather, analyze, and synthesize information about the contact center market
- Influence product roadmap based on analysis and insight derived from competitive learnings
- Develop and maintain a network of information sources
- Develop and scale a framework that automates insight delivery
- Provide field support for sales teams engaged in competitive discussions
- Brief internal teams on a quarterly basis around new competitor technologies
- Help foster and drive internal competitive information sharing
Benefits
- Health Insurance
- Retirement Benefits
- Paid Time Off
- Paid Holidays
- Paid Sick Leave
