Director, Forward Deployed Engineer
Talkdesk 2Seattle, Washington, United States
Posted May 11, 2026
260000 - 409000 USD
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.
Job Description
The Director of Forward Deployed Engineering is responsible for building and scaling the platform that accelerates Customer Experience Automation (CXA) and Agentic AI deployments across Talkdesk's largest enterprise customers. This role requires a unique blend of strategic organizational leadership, deep technical expertise in AI/ML, and a platform-engineering mindset.
Requirements
- Platform Strategy & Vision: Define and execute the strategy for the FDE platform
- Operational Excellence: Develop and execute the FDE operational strategy
- Cross-Functional Bridge: Serve as the primary liaison between Sales, Product Management, and Core Engineering
- Technical Governance: Identify and mitigate complex technical risks across agentic deployments
- Team Development & Mentorship: Hire, manage, and mentor a team of FDEs
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
- Paid Holidays: 14 paid holidays each year
- Paid Sick Leave: Uncapped paid time off for exempt employees and accrual standards for non-exempt employees
