Senior Solution Architect

Talkdesk is a pioneering company in Customer Experience Automation, looking for a Senior Solution Architect to design and implement complex software solutions. The role involves working with cross-functional teams, understanding business requirements, and developing solutions that align with organizational goals.

Requirements

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
• Experience with CX, CCaaS, and/or UCaaS solutions
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST/SOAP/WSDL)
• A proven track record of managing and delivering IT projects for enterprise companies
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• A passion for helping people solve problems and a proven ability to understand progressive technology
• Excellent verbal and written communication skills and meticulous attention to detail
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
• Ability to work cross-functionally in a fast-paced startup environment
• Salesforce and other CRM experience preferred

Benefits

• 401(k) plan
• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Paid Time Off: uncapped paid time off program
• Paid Holidays: 14 paid holidays each year
• Paid Sick Leave: uncapped paid time off