Senior Solutions Architect
Talkdesk 2Lisbon, Portugal
Posted May 11, 2026
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.
Job Description
Lead scoping and discovery sessions with sales and client teams, architect solutions, create Statements of Work, and partner with product, implementation, and sales teams.
Requirements
- 3-5 years of experience in Professional Services or Consulting, or 5+ years of IT project management experience in a SaaS environment
- Experience in CCaaS and UCaaS solutions
- Software implementation or coding experience is a plus
- Familiarity with creating and managing Web Services (REST/SOAP/WSDL)
- Fluency in English is required; additional European languages are a plus
