Customer Experience Coordinator

Customer Experience Coordinator job opening at TalkingParents in Fort Walton Beach, Florida. The role involves communicating with customers, troubleshooting issues, and processing customer records. Must have excellent customer service skills, attention to detail, and ability to work independently.

Requirements

• Respond to emails and electronic support tickets with accuracy and enthusiasm
• Demonstrate familiarity with mobile device layouts and basic troubleshooting techniques
• Explain troubleshooting steps in a clear and concise manner
• Handle and manage customer data with accountability and integrity
• Communicate effectively with upset customers and use mindfulness to de-escalate conflicts
• Manage level one and level two escalations related to account inquiries and billing questions
• Contribute to team goals and initiatives with a growth mindset
• Carry out additional tasks as required to enhance the customer experience

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off