Internal Auditor
TalksureSouth Africa
Posted December 3, 2025
Full Time
About the Company
Talksure is a South African financial services provider and outsource business services partner, focusing on multi-channel marketing and sales of affordable lifestyle products and services.
Job Description
We are seeking experienced Internal Auditors to join our dynamic Call Centre division within a regulated Financial Services Provider (FSP). This role is critical in ensuring the quality, compliance, and operational integrity of our call centre activities.
Requirements
- Conduct internal audits across sales, service, onboarding, retention, cancellations, and collections.
- Evaluate adherence to FAIS, TCF, POPIA, FICA, and internal compliance frameworks.
- Review recorded calls for script adherence, advice quality, disclosures, and potential misrepresentation.
- Perform QA assessments of calls and customer interactions.
- Compile daily, weekly, and monthly audit reports and trend analyses.
- Recommend corrective actions and monitor their implementation.
- Identify operational and compliance risks within the call centre environment.
Benefits
- Lead a dynamic, high-growth team.
- Influence strategic decisions and business growth.
- Be part of a company committed to diversity, inclusion, and excellence.
