Operations Scaling
TandemNew York, New York, United States
Posted October 16, 2025
Full Time
About the Company
Tandem is a leading healthcare technology company focused on accelerating the development and delivery of life-changing therapies. By leveraging AI and a vast network of doctors, patients, and data, Tandem aims to make cutting-edge treatments more accessible and affordable. Backed by reputable investors such as Thrive Capital, General Catalyst, and Bain Capital Ventures, Tandem is committed to revolutionizing the pharmaceutical industry with its innovative approach.
Job Description
Tandem is seeking a key member of their Operations team to lead and grow a core part of their business, focused on scaling high-quality, reliable service. This role involves owning performance metrics, leading a team, and optimizing workflows using AI-powered tools to ensure patient and provider experience is excellent. The position requires a data-driven individual who is high-powered and resourceful, with a bias for action and strong communication skills.
Requirements
- Own performance and outcomes across a core operational function.
- Lead and develop a frontline team.
- Design and improve processes, training, and quality systems.
- Use data to drive insights and decisions.
- Partner with engineering to design and test automation and workflows.
Benefits
- Fully covered medical, vision, and dental insurance.
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
- Unlimited paid time off (PTO) and 16 weeks of parental leave.
- 401K plan setup, FSA option, commuter benefits, and DashPass.
- Lunch at the office every day and Dinner at the office after 7 pm.
