Tangram is looking for a Client Support Specialist to join their industry-leading team. The ideal candidate will be driven, smart, and pretty damn cool, with excellent communication and problem-solving skills.
Requirements
- Order Processing
- Confirmation of receipt of PO or signed quote and deposit payment
- Entry of all processing codes, sales codes
- Interface with Accounting
- Order/Project Status follow-up
- Status update orders with vendors
- Coordination with client, PM, scheduling and sales depending on size of transaction
- Interface with Accounting for vendor and client billing issues
- Quote/Bid Prep
- Product Sourcing
- Product specification for ancillary with defined parameters
- Hedberg data entry of items and pricing
- Confirming/Securing pricing from manufacturers and reps.
- Discount negotiation in conjunction with salesperson
- Investigate all internal and external customer complaints and follow through until all expectations have been met or exceeded
- Clearly communicate during pre-order, and post order phases to sales, project management and the customer all order changes, status, delivery information and pricing changes
- Order specification and re-source of freestanding case good product as requested
- Maintain accuracy of pricing on all Steelcase Contract quotes and orders
- Routinely review and update the Internal Status Report
- Manage the Order Fulfillment process and the billing cycle insuring that it occurs on a timely basis
- Assist sales with new customer set up, credit applications, and obtaining customer deposits
- Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
- Research and provide information and documentation as required to resolve delinquent Accounts Receivable customer invoice discrepancies
- Research and provide information and documentation as required to resolve Vendor Acknowledgment and Vendor Invoice pricing discrepancies
- Research, resolve and provide information and documentation as required to resolve Exceptions and Punch lists
- Attend, participate, and support of all departmental and company meetings as requested by management
- Provide support to internal/external customers and the field sales organization
- Control and coordinate daily business with respect to sales orders with new and established customers
- Engage in activities that support the corporate customer focus and assist in accomplishing the sales goals of the organization
- Perform quote/order, edit, entry and change, in a thorough, timely, and consistent manner
- Avoid errors proactively by drawing all information required from your field sales representative prior to order placement
- Clearly communicate during pre-order, order, and post order phases to field sales and the customer
- Coordinate with installation, project management, manufacturers, freight carriers, and customers, the delivery of materials to the job site on time and error free
- Complete all information, documentation and status updates required to resolve Exceptions and Punch lists through to completion
- Investigate all customer complaints, follow up until all expectations have been met or exceeded
- Provide information and documentation as required for collection of delinquent Accounts Receivable and Accounts Payable vendor invoice discrepancies
- Cultivate the Tangram image by building reliability, credibility and integrity within the distribution channels and internal operating units
- Create a real sense of urgency, providing viable and complete solutions
- Provide input and suggestions, which improve services to the customer and provide Tangram with a sustainable competitive advantage and improve company productivity
- Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
