Client Services Lead
Targeted TalentLocation not specified
Posted August 9, 2021
Full Time
About the Company
Targeted Talent specializes in consultative, contingency recruiting for the clinical diagnostics, biotechnology, medical device, and pharmaceutical distribution sectors. Leveraging deep industry expertise, the firm matches high-potential talent with leading organizations that drive innovation in life sciences. In addition to talent acquisition, Targeted Talent offers HR consulting and training solutions to help clients build resilient, high-performing teams. The firm’s distinctive approach centers on a rigorous, data-driven selection process that identifies extraordinary candidates for extraordinary companies.
Job Description
The Client Services Lead will oversee and assist customer success employees in the performance of their job duties, including responding to customer inquiries and resolving issues or complaints.
Requirements
- Help build the infrastructure and standard operating procedures for the department
- Manage the department and ensure the team complies with company guidelines
- Prepare knowledge-based documents
- Hire entry-level customer success employees
- Train new employees
- Organize and oversee the schedules and work of the department
- Conduct performance evaluations
- Handle discipline and termination of employees
- Monitor or review calls or other correspondence
- Ensure representatives are informed about changes to company products and services
- Collect data and prepares reports on customer complaints and inquiries
- Assist with budget preparation for the Customer Success department
Benefits
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Generous Paid Time Off
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance