Team Leader
TaskUsNavi Mumbai, Maharashtra, India
Posted November 2, 2022
Full Time
About the Company
TaskUs is an outsourcing company that creates a different breed of BPO with a culture of constant motion.
Job Description
We are looking for a Team Leader to manage the day-to-day planning and operations of a team, ensuring that team members deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). The ideal candidate has at least one year of relevant Team Leader experience and is willing to work different shifts.
Requirements
- At least 1 year of relevant Team Leader experience managing at least 10+ teammates
- Customer support experience in an outsourcing or similar company
- Experience managing customer facing matrices (CSAT/NPS/QA)
- Ability to work different shifts
- Previous experience working on phone, email, and live chat customer support roles
Benefits
- Equal Opportunity Employer