Team Lead
TaskUsNavi Mumbai, Maharashtra, India
Posted January 4, 2024
Full Time
About the Company
TaskUs is a People First culture that prioritizes employees' well-being and provides a comprehensive benefits package.
Job Description
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As a Team Leader, you will manage the day-to-day planning and operations of your team, ensuring that each Teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
Requirements
- One (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company.
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in email and live chat customer support roles
- Familiarity with E-Commerce, ZenDesk, or any other CRM tools
Benefits
- Competitive industry salaries
- Comprehensive benefits packages