Technical Support Engineer

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations.

Requirements

• Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
• Windows server and workstation hardware troubleshooting
• Windows Server Core management & Administration skills (roles and features, disk management)
• Active Directory permissions (ACLs) & Group Policy
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
• Excellent written and verbal communication skills

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards department
• Wellness department
• HR department
• Diversity department