Spanish Call Center Team Leader
TASQ Staffing SolutionsTaguig, Philippines
Posted January 5, 2026
Full Time
About the Company
TASQ Staffing Solutions is a staffing firm founded by industry veterans with over 70 years of collective experience. The company specializes in talent acquisition for organizations of all sizes, from small businesses to Fortune 500 enterprises, across a broad range of industries. Leveraging deep expertise and a client‑centric approach, TASQ delivers rapid, high‑quality staffing solutions that help clients fill critical roles efficiently. Its reputation for speed, quality, and personalized service makes it a trusted partner for companies seeking top talent.
Job Description
TASQ is hiring a team leader for our Spanish account. The position requires a minimum of 4 years of customer service experience, a Bachelor's degree, and B2 Level Spanish proficiency. The team leader will be responsible for managing teams, providing coaching and support, addressing customer escalations, and implementing process improvements.
Requirements
- A minimum of 4 years of customer service experience in the BPO/BPM industry.
- Bachelors degree in any field.
- At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.
- Previous experience as a team lead for Spanish-speaking agents handling voice interactions (inbound or outbound calls).
- Over 2 years in leadership roles.
Benefits
- Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one.
- Quarterly performance bonuses.
- Excellent career development opportunities.
- 24 leave days per year.