Responsible for key operational tasks, supporting senior management, and ensuring high-quality service and customer satisfaction.
Requirements
- Manage and control operational functions of the Branch
- Ensure adequate coordination with centralized operations team
- Ensure product awareness among operations team
- Accountable for back end operations of the branch
- Oversee branches administration activities
- Ensure process level compliance through accurate document collection
- Partner with sales production staff and other internal/external departments
- Stay abreast of changes related to the retail loan industry and bank changes
- Foster collaborate relationships with sales managers
- Ensure nil critical and repeated audit observations as well as nil open customer complaints
- Review operational scorecards to determine root cause of exceptions and detect trends