Area Operations Manager - Hyderabad - Ranigunj - JM

Responsible for key operational tasks, supporting senior management, and ensuring high-quality service and customer satisfaction.

Requirements

• Manage and control operational functions of the Branch
• Ensure adequate coordination with centralized operations team
• Ensure product awareness among operations team
• Accountable for back end operations of the branch
• Oversee branches administration activities
• Ensure process level compliance through accurate document collection
• Partner with sales production staff and other internal/external departments
• Stay abreast of changes related to the retail loan industry and bank changes
• Foster collaborate relationships with sales managers
• Ensure nil critical and repeated audit observations as well as nil open customer complaints
• Review operational scorecards to determine root cause of exceptions and detect trends