Representative - Member Care 1
TDECUTexas, United States
Posted April 13, 2026
Full Time
About the Company
Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator. That initial mission of people helping people continues today. Over the last 65 years, we have grown to meet the needs of the communities we serve and share TDECU's passion for service and great value in our products. Our first merger took us west to the Victoria area, where we made many new friends and Members. We have since become an integral part of the community. In the East Market, where we began, we opened our field of membership to serve all Brazoria County residents. Today, TDECU has 39 locations throughout Texas. The original $35 loan has turned into over $4.7 billion in assets today that continue to improve our more than 366,000 Members' lives by helping them get what they need to achieve their financial needs and dreams. Equal Housing Lender. Insured by NCUA.
Job Description
In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members.
Requirements
- Responds to inquiries from members, prospective members and third parties regarding specific account inquiries, product offerings and general questions regarding the credit union
- Educates the member on digital self-service tools
- Trouble shoots member issues regarding TDECU Self-Service tools
- Proactively recommends services and solutions that will improve the member’s life
- Maintains acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity
- Consistently strives to provide one call resolution