Analyst-Workforce Planning

As the Analyst-Workforce Planning you'll be responsible for building, publishing, and optimizing schedules for assigned contact center teams.

Requirements

• Bachelor's degree (or higher) OR 4+ years' professional work experience.
• 2+ years' experience in Workforce Planning (scheduling, capacity planning, or related).
• 2+ years' experience working with analytical tools such as Excel, Access, or WFM data platforms.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time