Account Manager

We're looking for an Operations Account Manager to ensure our merchants have a smooth journey from sales handover through go-live and beyond. This role blends project management, customer communication, and process improvement, with a continued focus on account management, retention, and support once merchants are live.

Requirements

• 3-5 years of experience in implementation, onboarding, customer success, consulting, or hospitality/food-tech operations
• Strong project management skills with the ability to manage multiple projects simultaneously
• Excellent stakeholder and communication skills
• Proven success in process optimisation and building scalable workflows
• Analytical mindset, able to use data to inform decisions and measure success
• Problem-solving mindset with a keen attention to detail
• Comfortable operating in a fast-moving, high-growth startup environment

Benefits

• Start-up Equity
• Competitive Salary
• Team building events