Product Support Representative

The Product Support Representative is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures. This role emphasizes troubleshooting issues, providing proactive solutions, and ensuring customer satisfaction.

Requirements

• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries, utilizing skills to identify and address root causes of issues demonstrating effective troubleshooting skills.

Benefits

• Paid time off
• Healthcare benefits
• Gympass for health and fitness apps
• Telus Employee Assistance Program for mental health resources
• University/Education discount
• Wellness and childcare subsidy