Chuyên gia Dịch vụ khách hàng (50000275)

Customer Service Specialist responsible for delivering comprehensive customer experience throughout the policy lifecycle. Key responsibilities include receiving and processing customer requests, designing and optimizing multi-channel request handling processes, and providing high-accuracy and professional handling of complex and sensitive cases related to insurance benefits, payouts, fees, renewals, and changes.

Requirements

• University degree or higher in economics or finance
• At least 8 years of experience in the field of banking, insurance, or finance
• Fluency in English (depending on company requirements)