Technical Assent is a service-design consultancy that specializes in improving U.S. Government performance through customer experience (CX). With over a decade of expertise, they offer a range of services including service design, business process improvement, data science, and policy analysis. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) appraised at CMMI SVC Level 3, Technical Assent is dedicated to setting standards for service excellence and placing individuals at the center of service design.
Open Positions
Procurement / Logistics Analysis & Solutions Consultant (DoW / DoD)
5+ years of experience, Bachelor's degree, and ability to obtain and maintain an active TOP SECRET security clearance
Consultant – Defense Service Transformation
2+ years of relevant experience, Bachelor's degree in a related field, and knowledge of Human-Centered Design/ Design Thinking, employee experience, customer experience, and/or service design
Lead Service Designer (Senior)
7-12 years of professional experience in service design, human-centered design, customer experience, or related fields. Experience leading service design initiatives within federal consulting or government environments
Associate Service Designer
1-3 years of professional experience, Bachelor's degree, strong analytical thinking and communication skills
Service Designer
Bachelor’s degree, 4-7 years of experience in service design, UX, customer experience, or human-centered design, experience conducting qualitative user research