Junior Customer Support Specialist

Technis is an innovative technology company seeking a Junior Customer Support Specialist to strengthen the team and take on key responsibilities in customer experience, quality of service, and feedback loop with internal teams.

Requirements

• Handle Level 1 support through HubSpot and Aircall
• Ensure proper follow-up and resolution of customer requests
• Manage technical escalations in coordination with technical and operational teams
• Proactive management of disconnection alerts for our installations
• Ensure a smooth, professional, and consistent customer experience
• Collect and structure customer feedback for the Product team
• Contribute to the transition to our new platform for customers (support, feedback, adoption)

Benefits

• A direct impact on customer experience
• Active involvement in the structuring of Customer processes
• The opportunity to grow in a dynamic and fast-growing environment