Customer Service Manager (f-m-d)

Techtronic Industries (TTI) is a world leader in cordless technology, seeking a Customer Service Manager to lead the Customer Service team and ensure efficient order-to-cash operations, timely claim resolution, and high service standards.

Requirements

• Proven experience in customer service operations within manufacturing or B2B environments
• Proven ability to lead, develop, and motivate teams
• Solid knowledge of order-to-cash processes, logistics flows, and claims management
• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
• Good command of German and English; additional European languages are an advantage
• Willingness to travel as required by business needs (approximately 10%)

Benefits

• Equal opportunities employer
• Supportive environment where everyone can thrive and grow