Software Support Analyst

We are seeking a Software Support Analyst to provide remote support to customers on environmental recordkeeping and reporting tasks. The ideal candidate will have excellent people skills, math skills, and communication skills, and be detail-oriented and a motivated self-starter.

Requirements

• Works as part of the Call Center through coordination of telephone calls and priorities
• Works with customers to gather and analyze environmental data and records
• Ensures effective and persevering completion of customer call tickets
• Follows all quality management procedures for prioritization and recordkeeping
• Updates call center call case database
• Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting

Benefits

• Paid time off
• Health insurance
• Retirement plan