Norwegian Speaking Customer Support Specialist - Booking

We are looking for a Norwegian-speaking Customer Support Specialist to join our Booking Services team in Barcelona, supporting travellers and accommodation partners worldwide via phone and email, and following internal processes and maintaining high service standards.

Requirements

• Norwegian C2 and English C1
• Strong communication skills, written and spoken
• Comfortable using Office 365, CRM tools, and digital platforms
• Problem‐solving mindset and a positive, customer‐focused attitude
• Ability to adapt to changing priorities and work towards goals
• Experience in customer service or contact centers is a plus
• Interest in travel or accommodation platforms

Benefits

• Full‐time contract: 38.5 hours/week, Monday to Sunday
• Rotating schedule between 09:00 and 20:00
• Two days off per week
• Temporary contract with potential to become permanent
• 27 days of annual leave
• Flexible benefits after probation (transport, childcare)
• Multicultural, international work environment
• Modern offices near Glòries (Westfield)
• 3 weeks of initial training + ongoing coaching
• Real opportunities for career growth
• Diversity, Equity & Inclusion