Customer Service Representative - Japanese - Kota Kinabalu

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information via inbound phone call and email channels. They will be the primary contact for customers using the client’s website shopping channel and project a professional company image through various communication channels.

Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency
• Minimum of 6 months work experience in customer support
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Minimum typing speed of 40wpm with a 90% accuracy score
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office