Operational SME - Hungarian

Operational SME supporting team members, enforcing policies, and balancing efficiency. Liaison between training, quality, and operations.

Requirements

• Coach and mentor new hire 'Agents' during nesting phase
• Provide real-time support by resolving inquiries, coaching & mentoring
• Assist in the implementation and follow-through of corrective & preventive action plans
• Become knowledgeable about Client products and community standards
• Investigate and resolve issues reported on Client
• Enforce Client's Terms of Use
• Review production jobs in the agreed turnaround times and standards of quality

Benefits

• 40 hours per week
• €34,100 salary
• 13 weeks training
• Opportunity to work in a shared services, Business Process Outsourcing environment