Operations Assistant Manager

Role Overview

Support the continued growth of a campaign by monitoring, evaluating, and improving the effectiveness of Quality standards. The successful candidate will have experience in management of a Financial / Regulated / Collections Contact Center and a solid understanding of how Quality can influence business objectives.

What You Will Do

Analyze and maintain Service Level agreements, select, train, and manage direct reports, manage operational reports, conduct reviews with clients, and create a positive work environment.

Why It Might Be a Fit

The ideal candidate will have strong motivational skills, experience in KPI Management, and the ability to lead a team of team leaders.

Requirements

• At least 2-4 years' experience as an Operations Assistant Manager
• Proven experience in management of a Financial / Regulated / Collections Contact Center
• Experience in KPI Management
• Solid understanding of how Quality can influence achievement of business objectives
• Strong motivational skills to develop people's attitudes and skills