Operations Manager (Contact Centre Manager)

The role is to support the continued growth of the campaign by monitoring, evaluating and improving the effectiveness of Quality standards on the campaign. The successful candidate will be responsible for managing a contact centre and implementing best practices to drive consistent performance and over-deliver for clients.

Requirements

• Previous Mid/ Senior Managerial experience
• Previous US working experience
• Sales Through Service background
• Strong Excel skills
• Lean six Sigma background advantageous
• Bachelor’s degree or equivalent experience in a call centre or business-related field
• Training Background (Preferred)
• Minimum 5 years of work experience in Business Process Off-shoring
• Minimum 3 years’ Contact Centre Management experience in international Voice/Email/Chat/Tech Support business
• Proven experience in management of a contact centre
• Experience in KPI Management
• Matric/ Equivalent

Benefits

• Full benefits
• Paid vacation