Operations Senior Manager

Operations Senior Manager responsible for managing and overseeing day-to-day activities of a Contact Centre and back office, ensuring performance and financial targets are met. Oversees staff, premises, operation, and relationship with clients.

Requirements

• 8+ years of Sr management/Leadership experience in contact center operations or similar high-paced industry
• Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales)
• Comprehensive computer skills
• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others

Benefits

• Paid Time Off
• 401k Matching